Please browse our Frequently Asked Questions if you need any assistance with playing in our Online Poker and Casino Room.
By following the links below you will find our Frequently Asked Questions. If this does not answer your question, please contact our customer support.
IMPORTANT NOTICE : KEEP YOUR PASSWORDS SAFE!
Spin32Poker staff will NEVER request your poker account password via email or live chat. The only time you will ever be required to enter your username and password is when logging into your poker account.
You should NEVER include both your username and password in the same email under any circumstances. If you contact us, we may ask for your username, but we will NEVER request a players password.
Installation and Upgrade Issues
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I downloaded the installer from the website and when I run it I get the following message:
- "Unable to create install directory. Please ensure you have permission to write to <installation directory>"
This means your windows user account does not have sufficient privileges to create the installation directory specified (eg. typically c:\program files\Spin32Poker). To rectify this, you should install to a different location that you do have privileges to create. Typically this is a directory under your windows user's home directory (eg. c:\Users\<my user>\ or c:\Documents and Settings\<my user>\). Failing that, you will need to upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account").
- "Unable to create files in the install directory. Please ensure you have permission to write to <installation directory>"
This means your windows user account does not have sufficient privileges to create files inside the installation directory specified (eg. typically c:\program files\Spin32Poker). To rectify this, you should install to a different location that you do have privileges to create files. Typically this is a directory under your windows user's home directory (eg. c:\Users\<my user>\ or c:\Documents and Settings\<my user>\). Failing that, you will need to upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account")
- "Invalid directory : <installation directory>"
This means the installation directory you have specified is not valid. To rectify this, you should install to a different location that exists and that you have sufficient privileges to create files under.
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When I run the client after installing, I get the following message:
- "An unidentified program wants access to your computer" and presents 2 buttons, "Cancel" or "Allow".
This is windows vista asking you to run our software as an Administrator so that it can update files and save your settings/hand history correctly. If you select Cancel, the software will not run. You need to select "Allow" to let the software run correctly. If you don't want it to prompt you every time, you can turn off "User Access Control" in windows vista, but be warned, this will affect all programs on your machine. To turn off User Access Control, follow these steps: Go to "Start -> Settings/Control Panel -> User Accounts". Select "Turn User Account Control on or off". Unselect the checkbox for "Use User Access Control (UAC) to help protect your computer" and select ok. You will need to reboot windows for it to take affect.
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When I run the client and it upgrades the software, I get the following message:
- "Required resource not available" "Unable to retrieve a required resource, please contact support"
This means you are not connected to the internet correctly, or your computer is having trouble reaching our configuration servers. Check your internet connection, firewall and try again. Failing that, please contact customer support who can guide you through resolving these networking issue.
- "Unable to retrieve product manifest" "An error occurred retrieving the product manifest file, please try again later."
This means you are not connected to the internet correctly, or your computer is having trouble reaching our configuration servers. Check your internet connection, firewall and try again. Failing that, please contact customer support who can guide you through resolving these networking issue.
- "Unable to update installation directory" "You do not have sufficient privileges to update the software, please login with an account that has write permission to the installation directory."
This means your windows user account does not have sufficient privileges to update files inside the installation directory specified (eg. typically c:\program files\Spin32Poker). To rectify this, you should upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account"). Failing that, right click on the Spin32Poker icon and select "Run as Administrator". If this problem still persists, you will need to re-install to a different location that you do have privileges to update files. Typically this is a directory under your windows user's home directory (eg. c:\Users\<my user>\ or c:\Documents and Settings\<my user>\).
- "The program was unable to download the configuration settings. Please check your internet connection and try again, or contact customer support if the problem persists. The program will now exit."
This means you are not connected to the internet correctly, or your computer is having trouble reaching our configuration servers. Check your internet connection, firewall and try again. Failing that, please contact customer support who can guide you through resolving these networking issue.
- "The product is not correctly installed for the current User Account. Please download the installer and install it again. If you continue to have problems, please contact customer support."
This means the software was previously installed by a different windows user account than the one you are currently using. You will not be able to upgrade the software using your current windows user account. The best solution is to re-download the software from the website and install from scratch.
- The client is already installed but does not save my settings or my hand history
This means your windows user account does not have sufficient privileges to update files inside the installation directory specified (eg. typically c:\program files\Spin32Poker). To rectify this, you should upgrade your windows user account to be an Administrator (refer to section "Windows Administrator Account"). Failing that, you will need to re-install to a different location that you do have privileges to update files. Typically this is a directory under your windows user's home directory (eg. c:\Users\<my user>\ or c:\Documents and Settings\<my user>\).
** Windows Administrator Account **
To determine if your windows user account is an Administrator and if not, then upgrade it, follow these steps:
Go to "Start -> Settings/Control Panel -> User Accounts". You should see a list of users. Once you have found your user, look at the wording listed under your account name. It should say "Administrator" if you are an Administrator, or "Standard User" if you are not an Administrator. There should also be at least one Administrator account listed on your machine. You need to logout and login as that Administrator. If you can't do this, you will need to contact your Administrator.
Once logged in as the Administrator, you need to upgrade your standard account. Again, go to "Start -> Control Panel -> User Accounts". Select "Manage another account". Select your standard account. Select "Change the account type". Select "Administrator" and click "Change Account Type". Logout and log back in as your normal account. You should now be an Adminstrator user and will be able to continue the installation.
Getting Started Guide
What are the Minimum System Requirements?
The minimum system requirements needed to run the Spin32Poker software are:
- Microsoft Windows 98, ME, 2000 or XP
- 400MHz Pentium or faster CPU with at least 128MB of RAM
- Minimum screen resolution of at least 800 by 600 pixels
- At least 30MB of free disk space
Contact customer support if you have any problems running the poker software.
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How do I Download the Spin32Poker software?
To play at Spin32Poker, you need to download the free poker software. If you are not familiar with how to download, please follow the simple steps below.
1. Click the download button above or click here. Once the "File Download" dialog box has appeared, select "Save".
2. A "Save As" dialog box will appear. Select "Desktop" from the side toolbar (Shown at 1) or the "Save in" drop-down menu at the top. It is recommended not to change the file name. Now click the Save button (Shown at 2). This will save the Spin32Poker software installer to your Windows Desktop.
The download is about 400KB in size; it should take less than 1 minute to download on a standard 56kbps modem.
Once the download is complete, if the dialog box is still open, select "Run" to start the installation.
If the download dialog box has closed, you can find the file on your windows desktop called "Spin32Installer.exe". Double click the Spin32Installer.exe setup icon on your desktop to start installation.
On some Windows XP computers, a security dialog box may appear when you launch the installation program. This dialog warns you against installing executable files (.exe) from software developers you do not trust. This protects you against accidental installation of viruses. If you are sure you have clicked on the Spin32Installer.exe icon, you can continue with the installation by pressing "Run".
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How do I Install the Spin32Poker software?
1. Once the download has completed, locate and double-click on the Spin32Poker software (Spin32Installer.exe). The software will now download the Spin32Poker program and then begin the installation.
2. Review the License Agreement. If you accept the terms of the agreement click "Accept" to continue. You must accept to install Spin32Poker.
3. Choose where you want Spin32Poker to be installed on your computer. The recommended default location is C:\Program Files\Spin32Poker. Click "Accept
4. The Spin32Poker software will now download and install.
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What do I do if I have an issue with Adobe Flash?
If you experience any kind of issue with the installation of Adobe Flash, then please download and run the following executable which will correctly identify if Adobe Flash is installed, and if not, ensure it is correctly installed. Note, you typically only need to run this program once.
Click here to download FlashDetect.exe
When should I run it?
If you are installing or running the software and it presents you with an error box indicating that Adobe Flash is not installed correctly or that flash*.ocx is required and is not present, then running this executable may help solve the issue.
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How do I Create an Account?
After Step 4 of the installation (see above) is complete, choose whether you wish to creat a Full Account or Basic Account (creating a Full Account is recommended as you are then become eligible for Spin32Poker.com Freerolls.)
Once you have chosen which account you would like to sign up for, you can then enter you details and choose a player nickname and password.
After the installation is complete, a Spin32Poker software launch icon is placed on your desktop for easy access to play poker. Double-click the icon to start playing Spin32Poker!
How do I Login?
After you have launched the software type your username and your password when prompted. This will need to be done every time you login to Spin32Poker, unless you select the "Automatically Log Me In" option. However we do not recommend this option on shared computers.
Press "Log In" to enter the Spin32Poker lobby and start playing poker!
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How do I use the Lobby interface?
The lobby provides a starting page where you can access any of the following feature tabs:
Lobby options:
Poker Tables - Provides a detailed list on all our various poker tables and games, both real and play.
Tournaments - Provides a detailed list on all our current tournaments.
Other Games - Play Real Money Blackjack or Backgammon.
News - Keep up to date with the latest news at Spin32Poker.
Support - Contact our friendly support team via live chat or email if you have any questions at all, or read our FAQs.
Player Admin - Change your player icon, view hand history, real money ledger, comp points and more.
Settings - Change the in game setting including window options, sounds and music, animations and performance.
Cashier - Visit the cashier to make a real money deposit, withdrawal or to top up your play money balance.
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General Game Play & Tables
How do I play the games and what are the rules?
Texas Hold'em
Omaha
Blackjack
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How do I start playing at community Poker Tables (Ring Games)?
In the Lobby select "Poker Tables", then choose "Texas Hold'em" or "Omaha" Poker from the tabs. Under each game tab you can view all tables or specific types (Limit, No Limit or Pot Limit). To play at specific table, click on a table and click open or double click on the table name.
To join a table click on any of the open seats designated by a chair icon:
You will then be prompted to enter the amount that you would like to take to the table from your wallet.
If the table you want to play at is full, you can go on a waiting list (click the 'waiting list' button). Your name will be added to the bottom of the list and as seats become available your name will move up the list. Once at the top of the list, if a seat becomes available you will be notified and you can then join.
You can play at up to 4 poker tables at the same time, plus any tournaments and blackjack. The different tables will be accessible from tabs across the top of the interface (between the "cashier" and "help" buttons).
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What are Sit N Go Tournaments?
Sit N Go Tournaments are single table tournaments that require a buy in and entry fee. The buy-ins from all players creates the prize pool. All players who buy-in are given an equal amount of chips and are eliminated once all your chips are lost. The winner is the last player left.
Spin32Poker.com offers a large variety of Texas Hold'em and Omaha Sit N Go Tournament rooms. Players can also create custom Sit N Go Tournaments.
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How do I make Custom Tables?
Custom Tables are tables that are created by players. Custom Tables can be open to all players or they can be password protected so that only people invited by the table creator can play.
To create a Custom Table:
Click on the Custom game tab and then click on create in the bottom left hand corner. A small window will open where you need to complete:
Name
Stakes (from the Drop Down Box)
Maximum number of players
Password (If you enter a password any players who wish to join must know the password. Only do this if you want a closed game )
Click on 'OK'
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How long do I have for my turn?
Each player is given 15 seconds for their turn. If you don't make your time and the timer bar runs out you will be automatically folded and your status changed to "sitting out".
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How do I Re-Buy?
If you want to get more money to a table without leaving you can click the "re-buy" button. This will allow you to re-buy any amount or up to the table limit. For limit games you can not re-buy an amount that will put your total on the table over the table limit. You will only be able to re-buy when you are folded, between hands or sitting out. You can not re-buy during a hand that you are still playing in.
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Can I keep my seat at a table but not play? (Sit Out)
If you tick the "sit out" box you will keep your seat at the table but will not be included in the play until you choose to "sit in". However, you can only "sit out" at a table for 10 minutes before you are removed.
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I was changed to Sitting Out when I didn't choose to?
If your status has changed to "sitting out" and you did not choose to "sit out" either you did not make you turn in time or you were disconnected. If you don't make your turn in time you will be folded and sat out.
If you have been disconnected from the game you will be put "all in dp". This means that you will not bet anymore money or have anymore turns, but you will be eligible to win the pot up until the point when you disconnected. If you have not reconnected before the start of the next hand your status will then be changed to "sitting out".
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Can I Auto Post Blinds?
All players must post small blinds and big blinds. If a player has "auto post" selected then their blinds will automatically be paid when it is their turn to post the blinds. If "auto post" is not selected then the player will have to click the "post sb" or "post bb" button every time it is their turn to post a blind. Selecting "auto post" also speeds up game play.
"Auto post" is turned off by default and can be turned on/off in the "options" panel.
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What does IB (Initial Blind) and Wait for BB (Big Blind) mean?
If you do not have "auto post" selected when you join or sit-in at a table you can choose to "Post IB (Initial Blind)" or "Wait for BB (Big Blind)". If you choose "Wait for BB" then you will not post any "initial blinds" (ib) or "return blinds" (rb), but instead wait until it is your turn to post the "big blind" before being dealt into the game. If you choose to "Post IB" then you will be dealt straight into the game and post an initial blind.
By default "wait for BB" is not selected and can be turned on/off in the "options" panel, but can only be turned on if "auto post" is not selected.
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What does Show, Muck and Auto Muck mean?
If a player loses a showdown they can choose to "muck" their cards. This means that they lost, but choose not to show the other player their cards. A player can only muck if their turn comes after a winning hand in the showdown. You can also choose to "show" your cards even if you have lost.
If a player has "auto muck" selected then when they loose a showdown their cards with automatically be mucked if possible. "Auto muck" is turned off by default and can be turned on/off in the "options" panel.
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What is Rabbit?
If a player wins a pot before all community cards have been dealt they have the option to rabbit hunt or "rabbit". To "rabbit" means to have the remaining community cards dealt to see what would have happened if the players decided to play on. When a player chooses to "rabbit" they must also show the rest of the players their cards.
You can only "rabbit" if you do not have "auto muck" selected.
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Can I Pre-select Actions?
When it is not your turn you will be given the option of pre-selecting actions. If you pre-select an action, when it is your turn it will automatically do that action. The pre-select action box will appear above the hand description box and will only be visible when it is not your turn and will only show available actions.
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Can I my view Game Stats and Hand History?
If you click on "stats" panel you can see the number of hands you have been dealt, how many you have won and how long you have been playing. By clicking the "more" button you can see details on Action Stats, Fold Stats and Win Stats.
To view your Hand History during a game click on the "history" button, located below the table. If you want to see your hand histories for all games, go to the "player admin" and click on the "hand history" button, then choose a date and the hands from that day's games will be displayed.
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What is the Pot and Rake?
The pot is located in the centre of the table (below any community cards). The exact value of the pot is shown (in brackets) plus any money that is placed on the table during a betting round.
Our rake chart shows how we rake our games. When playing, if a small amount of the pot is moved to the left of the board cards then a rake has been taken. You will only be counted in a raked hand if you have contributed to the pot (bet or posted a blind). Sit N Go Tournaments also count towards rake. Every $1 spent on tournament entry fees = 1 raked hand (note - rake is counted on the entry fee, not buy in).
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Can I keep notes on other players?
If you click on another player a window where you can type notes will appear. Once you have added your notes make sure you click "save notes" then "close". Once you have added some notes when you move your mouse over that player the notes will appear as a tooltip. Players who have entered their details in the cashier will have their country also show up as a tooltip.
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What are Stars? And how do I get them?
The stars are awarded to loyal players and represent a player's ranking and accolades. Players earn stars by accumulating points. Points are earned by playing games, by playing tournaments and by winning good hands. Players can earn up to 3 bronze, silver or gold stars.
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How do I hide my stars from other players?
Simply click on the 'Options' tab at the bottom left of your screen. Tick the 'Hide My Stars' box.
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How do I get Trophies and Awards?
If you have won a freeroll then you can choose to display a trophy or award on your player box. If you win a $200 Freeroll then you can display a blue ribbon, if you win a $500 Freeroll you can display a medal and ribbon, and if you win a $3000 Freeroll you can display a trophy.
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Can I play with a 4 Color Deck?
If you want to further distinguish the suits then you can choose to use a 4 color deck. When at a table in the "options" panel choose "4 color deck". This option gives each suit a different color: Spades stay black and Hearts stay red, while Diamonds become blue and Club become green.
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What do the different tournament tabs mean?
Spin32Poker.com holds a variety of different tournaments. Each tournament tab reflects the tournament rules and conditions.
Scheduled - these are tournaments scheduled by Spin32Poker.com to start at a specific time. Spin32Poker.com Freerolls can be found under the scheduled tab.
Sit & Go - These are tournaments that will only start once the required number of players has been reached. Registered Sit & Go tournaments are usually single table tournaments.
Satellites - These are tournaments that 'feed' winners into bigger tournaments. Satellites are held in various stages leading up to a large tournament such as a WPT, WSOP or Spin32Poker.com special event.
Special - These are tournaments arranged by third parties and hosted by Spin32Poker.com. For example if you have a local Poker club, you may like to hold an online tournament at Spin32Poker.com - contact
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for details.
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Freerolls, Tournaments, Promotions and Rake
What are Freerolls and Tournaments?
Freeroll: A Freeroll is a Tournament with no buy-in or entry fee. Also does not allow for any re-buys.
Freezeout Tournament: A freezeout Tournament is a Tournament where you can not re-buy.
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What are the different kinds of Tournaments?
Scheduled - these are tournaments scheduled by Spin32Poker.com to start at a specific time. Spin32Poker.com Freerolls can be found under the scheduled tab.
Sit & Go - These are tournaments that will only start once the required number of players has been reached. Registered Sit & Go tournaments are usually single table tournaments.
Satellites - These are tournaments that 'feed' winners into bigger tournaments. Satellites are held in various stages leading up to a large tournament such as a WPT, WSOP or Spin32Poker.com special event.
Special - These are tournaments arranged by third parties and hosted by Spin32Poker.com. For example if you have a local Poker club, you may like to hold an online tournament at Spin32Poker.com - contact
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
for details.
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What is my Freeroll Eligibility and what are Coupons?
$50,000 Freeroll - On the last Sunday of every month at 15:00, Spin32Poker.com will run a $50,000 Freeroll that is open to all players who earn 5000 comp points in the current month.
$10,000 Freeroll - Every Sunday at 15:00 (except the last Sunday of every month), Spin32Poker.com holds a $10,000 freeroll for players that have earned at least 2500 comp points in the previous 168 hours prior to the tournament start time.
$2,000 Freeroll - Every Saturday at 15:00, Spin32Poker.com holds a $2,000 freeroll for players that have earned at least 1000 comp points in the previous 72 hours prior to the tournament start time.
$1,000 Freerolls - Every Monday through Friday, Spin32Poker.com holds a $1,000 freeroll for players that have earned at least 1000 comp points in the previous 72 hours prior to the tournament start time. For times see tournaments.
$500 Freeroll for New Depositing Players - Make an initial deposit at Spin32Poker.com and you will gain a coupon valid for 14 days entry into our daily $500 Freeroll for New Depositing Players.
$50 Freerolls every 2 hours - Open to any Spin32Poker.com member.
$50 New Player Freeroll every 3 hours - When you join Spin32Poker.com you will receive entry to $50 New Player Freerolls every 3 hours for 4 weeks.
¹times are subject to change without notice, please check here for a more up to date schedule
Once you have qualified for a Freeroll tournament, a pop-up message will advise you a coupon has been awarded and for which tournament you are now eligible to enter.
You can check your coupons in the "cashier" section. Once you have a coupon you can simply register for the corresponding Freeroll/s. Coupons are issued daily every hour on the half hour and will only remain valid for 24 hours.
To check your Freeroll eligibility simply visit the 'Player Admin' page (click Player Admin in the Lobby or log into https://secure.Spin32Poker.com) and then go to 'Free Tournamnets'.
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What are Raked Hands?
Raked hands are when a small amount is removed from the pot of real money ring games as a fee to use the poker server. Our rake chart shows how we rake our games. When playing, if a small amount of the pot is moved to the left of the board cards then a rake has been taken. You will only be counted in a raked hand if you have contributed to the pot (bet or posted a blind). We also have a "No flop, No drop" policy, whereby we take no rake if the hand ends before the flop.
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How do I withdraw Freeroll winnings?
If you wish to make a withdrawal of Freeroll winnings you simply need to fulfil the following criteria.
- Any Freeroll winnings can be withdrawn after 7 days. However, during this 7 day period your winnings will be placed into your Spin32Poker.com player wallet and can be accessed for immediate play.
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How do I register and de-register for Freerolls and Tournaments?
To register, simply double click on the Freeroll or Tournament that you wish to enter and click on the 'Register' button in the bottom right hand side of your screen.
You must ensure registration before the start time. For Freerolls and scheduled tournaments, registration usually begins 2 hours before and will finish 1 minute prior to commencement.
Sit N Go Tournaments also require registration; however there are no time limits. Registration begins when a table is available and will finish when the required player total is reached.
To de-register from any tournaments, click the 'De-Register' button in the tournament details. Any buy-in cost will be refunded if you de-register prior to commencement.
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What happens if I am disconnected during a Freeroll or a Tournament
If you are disconnected during a Freeroll or Tournament you can log in again and still have your seat. Keep in mind you will continue to post blinds during the time you are disconnected.
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Can I watch Tournament tables?
In the tournaments details (choose the tournament and click "details") all of the tables being played at are listed in the "Tables" chart in the bottom left hand corner. Double click on a table name from the list to open that table. If you want to find the table a certain player is seated at, double click on the players name in "Players and Results" table.
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What happens if a Freeroll or Tournament is Shutdown or Cancelled?
From time to time Freerolls and Sit N Go Tournaments may need to be shutdown or cancelled. If a tournament is shutdown then it will be rescheduled or bonus freerolls will be offered.
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Tournament Payouts
See Spin32Poker.com's Tournament Payout structure.
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What is Hand For Hand Mode and when does it happen?
Hand For Hand Mode is used in all Multi-Table Tournaments and allows all tables to play the same exact number of hands at critical times. The following chart is used to determine when Hand For Hand Mode will start and stop.
See Spin32Poker.com's How The Betting Works.
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I am unable to register for a Tournament and am told that somebody already has with the same IP address
The way home networks are configured, players are not able to enter Tournaments at the same time as other players on the same network. Players can however with Private Tournaments & Sit n Go Tournaments.
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Does Spin32Poker.com offer a First Deposit Bonus?
Spin32Poker.com offers a 100% First Deposit Bonus on all deposits up to $100. In order to receive your 100% First Deposit Bonus simply:
- Click on 'Cashier', followed be the 'Deposit' tab
- Enter 100PERCENT into the coupon code field
- Click on 'Make deposit'
This current offer has the following play requirements:
- $1 paid per 200 comp points.
- For each 2000 comp points you earn, $10 of your bonus will be paid.
- After you make your first deposit you will have an entire 90 days to complete the promotion.
For example, if you deposit $100, you will receive $10 of your bonus automatically everytime you accumulate 2000 comp points (200 comp points for each $1 of bonus). This will happen 9 more times until the total $100 bonus is paid.
NB: Initial deposit bonus may change without notice, please check here for the current promotion
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Blackjack
Betting
You must place you bets before playing blackjack. At the completion of each hand of blackjack the previous bet will automatically be placed. You can choose to use this bet and click the "deal" button or change your bet (to increase your bet click on the different value chips in the left corner and to decrease your bet click on the chips in the middle of the table).
See Blackjack Rules for more information.
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Game Actions
Hit - Draw another card.
Stand - Stop at the current total and take no more cards.
Double (Doubling Down) - This can only be done on a two card hand with a rank of 9 - 11 (before another card has been drawn). Doubling down allows you to double your bet but you can receive only one additional card to the hand.
Split (Splitting Pairs) - When you are dealt a matching pair of cards (numerical value, example: 6 and 6 or Queen and King) you have the ability to split the hand into two separate hands, and play them independently. You are allowed to split pairs 2 times during a game, except that you can not resplit on split Aces. When you split you bet the same amount as the initial bet again on the new hand/s (you will only be given the option to split pairs if you have enough money to cover the extra bets).
Insurance - If the dealer's shown card is an Ace the "Insurance" option will be offered and you can bet up to half your original bet amount. The dealer will check to see if their second card has a value of 10, and if they do have Blackjack, your winning Insurance bet will be paid at odds of 2:1. Insurance is a side bet that has no influence on the original bet. So if the dealer does have Blackjack you will win the Insurance bet but unless you also have Blackjack you will lose your original bet.
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Auto Play
You can choose to use Auto Play - set your blackjack preferences and let the computer play for you. First you need to place your initial bet (this will be the bet amount that is used for each hand in autoplay). Then click on the "autoplay" button. You can then select the "number of deals" for the autoplay to do and when to stop (if you win or lose a cetain amount of money).
Read below for details on Auto Play Strategy and Changing the Default Rules
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Auto Play Strategy
The blackjack autoplay strategy grid will show you the current strategy that autoplay will use when running. You can change the strategy to suit your preferred game play.
Fig 1
You will see on the left hand side a list that represents your hand. For example if you are dealt a {7 and a 9} you will have 16. This means the strategy will use the 3rd row from the top to use for its rules. See row underlined in red below (Fig 2).
Fig 2
Which rule it then uses is decided by the dealers first card. If the dealer is dealt an 8, from the above grid you can see the autoplay function will HIT. See yellow box shown below (Fig 3).
Fig 3
Please note that a 10, Jack, Queen and King all count as a 10.
On the left hand column you will also notice a section from Soft 20 to Soft 13. A SOFT hand is a hand that contains an Ace that at the time can be counted as an 11. For example:
| Hand |
Value |
Soft |
| Ace, 8 |
19 or 9 |
Yes |
| Ace, 8, 10 Value Card |
19 |
No |
| Ace, 6, 3 |
20 or 10 |
Yes |
| Ace, 5, 8 |
14 |
No |
| Ace, Ace, 8 |
20 or 10 |
Yes |
| Ace, Ace, 8, 8 |
18 |
No |
Any soft hands as they contain an ace that can either be a 1 or 11, are chosen from this part of the guide. Again the dealer card is used to make the final decision as shown above in Fig 3.
The final section on the left hand column (pairs), are used when the first two cards you are dealt are the same. Remember, 10, Jacks, Queens, and Kings are all the same for pairs. So a Jack and Queen is a pair.
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Changing the Default Strategy Rules
 Fig 4 Any rule can be changed by you. To change a rule, click on the one you want to change. A menu will appear (Fig 4).
The actions you can take change for different sections.
You can HIT and STAND on any grid decision. You can only DOUBLE, SURRENDER and SPLIT when you have two cards. When you have a third card you can no longer use these options.
You will see when you select double or surrender or split (for pairs) that the menu will become restricted (in the cards section, to 2 cards). You can then choose an option (under ELSE) for hands that are greater than 2 cards.
Using these options supplied to you in the menu you can make up many different decisions. Once you have changed one or more options you click the save button to save the options. If at any time you ever wish to revert to the default options, just click the "default" button at the bottom of the screen.
If you change a set decision from the default, a small black pointer will appear as shown below (Fig 5). This simply means you have changed this rule from the default rule.
Fig 5
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Player Options & Accounts
I can't login. It says I have had too many failed login attempts.
To reset your password you will have to open the Spin32Poker.com Client. At the login screen you will have to click on the "Forgotten Your Password" button at the bottom of the screen. You will then receive an email with your account name and password. While you do that we will reactivate your account and you should be able to login. Please keep these details on file for future game play.
Please ensure that you email customer support your username so that we can reset your account.
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I have forgotten my password
If you have forgotten your password open the Spin32Poker.com software and click on the "Forgotten Your Password" button. Enter your username and email (make sure it is the email that you have signed up with or is entered in your details in the cashier) and click the "reset password". You will then be emailed a new password.
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How do I change my nickname?
Due to company policy at this time, once an account is created it cannot be changed. Please contact support if you think you have a valid reason for changing nicknames.
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How do I see how much Real Money and Play Money funds I have in my account?
To see these funds simply go to the 'Cashier' section. Your real money & play money wallets will both be displayed.
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What is the Player Admin? (https://secure.Spin32Poker.com)
The Player Admin allows you to change preferences, view playing details, check account details and get help and information. You can get to the Player admin through the Lobby of the Spin32Poker.com client or by logging into https://secure.Spin32Poker.com.
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How do I change my Player Icon?
Players can choose from Spin32Poker.com's icon library or they can use their own icon when playing. The icon will be located next to the players name at the game table. To choose your icon, in the Lobby go to "player admin" or log into https://secure.Spin32Poker.com and choose "player icon" from the menu. Player Icons must be jpg, gif or png. Our software will automatically resize your image. If you do use your own icon, please do not use any inappropriate images that may offend other players. Offending icons will be removed.
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How do I view my Hand History?
To view your Hand History during a game click on the "history" button, located below the table. If you want to see your hand histories for all games, go to the "player admin" (through the Lobby or log into https://secure.Spin32Poker.com) and click on the "hand history" button, then choose a date and your hands from that day's play will be displayed.
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How can I view all of my Transactions and Winnings/Losses? (Player Ledger)
The Player Ledger gives you a complete reconciliation of all transfers in and out of your player wallet, including Game play (Game Buy-ins, Game Withdrawals, and Tournaments), Money Transfers (Deposits & Withdrawals) and Coupons (Deposit Based Coupons, Tournament Winnings Coupons).
All transaction history can be found in the 'Cashier' section.
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How do I make Deposits and Withdrawals?
See FAQ: Deposits, Bonuses & Withdrawals.
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Settings, Performance & Explanations
How do I increase game performance?
If you want to increase the performance of the Spin32Poker.com software, we recommend that you:
- Use Single Window/Lobby Mode
- Change Graphics Performance
- Close any additional Programs you have running
- Remove any Spy-ware from your computer
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How do I change game window modes?
By default, the Spin32Poker.com Software opens all new tables/games in new windows (). To change the game window modes:
- Click the "Settings" button in the Lobby
- Click on the "Window" tab"
- Under Game Window Mode select "Lobby Window" or "New Window"
If you select "New Window" you will also have Game Window Layout options - choose between "Single" or "2x2 Grid"
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How do I adjust graphics performance?
With the Spin32Poker.com software you can adjust the performance/graphic quality level and turn off animations.
- Click the "Settings" Tab in the Lobby
- Click the "Performance" tab
- Slide the Graphics Performance bar to your desired level
- To turn off animations, untick "Show Animations"
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What are some other suggestion to help increase performance?
Try turning off other programs that are running in the background. These programs such as instant messenger, downloads/streaming audio or video can increase lag in dial up and low-end broadband connections.
Spyware and Adware - Spin32Poker.com recommends removing all adware and spyware from your computer. These can cause problems when using the internet and can slow down even the fastest computers enough to affect your connection latency. A good place to start is the spyware/adware removal program that Microsoft provides here.
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How do I get the floating chat window?
You can activate the large floating chat window two different ways.
- From the Lobby - click on the 'Chat' button which can be located in the bottom right corner of your screen.
- When seated at a Table - the small chat window, located in the bottom left hand corner of screen, has a large toggle button marked with a RED cross. Click this button to activate the floating chat window.
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What does tagging mean?
Tagging means you can assign another player a particular tag of your choice. The tag can be select from several possibilities to reflect the player being tagged.
Example Player Tags: Shark, Buddy, King, Easy
Once you have assigned a tag to a player you will be able to see when they are online. Currently the tagging option does not provide you with the specific table of where your tagged player is seated.
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How do I tag a player?
There are two methods for tagging players:
- Go to the Player Tag box located in the lobby. Click on the 'add' button and you will then be prompted to enter the player's nickname you wish to tag.
- Whilst seated at a table simply click on the player's name tag and select your choice of player tag.
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What does Plrs/flop mean?
This shows what percentage of players are staying in the game until at least the flop each hand.
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What does Hands/Hr mean?
This tells you how many hands that table is playing every hour.
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What does the Average Pot mean?
This is the average size of the pot being gambled, per hand, at each respective table.
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What is the Waiting List?
The waiting list enables you to add yourself to a table that may already be full. The waiting list will notify you when a position at that table becomes available.
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What do the different tournament tabs mean?
Scheduled - these are tournaments scheduled by Spin32Poker.com to start at a specific time. Spin32Poker.com Freerolls can be found under the scheduled tab.
Sit & Go - These are tournaments that will only start once the required number of players has been reached. Registered Sit & Go tournaments are usually single table tournaments.
Satellites - These are tournaments that 'feed' winners into bigger tournaments. Satellites are held in various stages leading up to a large tournament such as a WPT, WSOP or Spin32Poker.com special event.
Special - These are tournaments arranged by third parties and hosted by Spin32Poker.com. For example if you have a local Poker club, you may like to hold an online tournament at Spin32Poker.com - contact
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for details.
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Connection, Disconnection and Cancellation
Disconnection Policy
Spin32Poker.com's Disconnection and Cancellation policy can be found here.
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What happens if I am disconnected during a game?
If you are disconnected during a game, the software will try to connect you again and put you straight back into the game. If you have reconnected before your hand has timed out, then you can continue playing. However, if your hand does time out before you can reconnect you will automatically be put all-in. More details can be found in our Disconnection Policy.
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I am having Game Speed and/or Connection Issues
To resolve this matter please try implementing the following measures to allow your computer and connection to cope better;
- Click the "settings" button in the software.
- Click on the "Window" tab and select "Lobby Window". This will open all new tables and games within the Spin32Poker.com Lobby window and will save resources.
If you still find that you are experiencing poor performance then;
- Click the "settings" button then click the "performance" tab and slide the button further towards the "performance" side until you find that the software is running more smoothly.
If all of these measures fail try turning off any other programs that are running in the background. Also, running instant messenger programs and downloads/streaming audio or video in the background can increase lag in dial up and low-end broadband connections.
We also strongly recommend removing any adware and spyware from your computer. These are a common problem with using the internet, and can slow down even the fastest computers enough to affect your connection latency. A suggestion would be the spyware/adware removal program that microsoft provides here, but there are many other free and commercially available removal products on the internet.
If nothing that has been suggested helps, contact your ISP's tech support department and find out if they are having issues in your area.
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Poker Rake
Our rake ranges on a percentage of the pot according to the scale below. We also have a "No flop, No drop" policy, whereby we take no rake if the hand ends before the flop.
All Real Money Games will be raked according to:
Limit Games up to $1 / $2
| # of Players | Rake per $0.20 in pot | Maximum Rake |
| 2 - 10 |
$0.01 |
$1.00 |
Limit Games $2 / $4 and above
| # of Players | Rake per $0.20 in pot | Maximum Rake |
| 2 - 3 |
$0.01 |
$1.00 |
| 4 - 5 |
$0.01 |
$2.00 |
| 6 - 10 |
$0.01 |
$3.00 |
No Limit / Pot Limit Games
| # of Players | Rake per $0.20 in pot | Maximum Rake |
| 2 - 3 |
$0.01 |
$1.00 |
| 4 - 5 |
$0.01 |
$2.00 |
| 6 - 10 |
$0.01 |
$3.00 |
Backgammon Rake
All Real Money Games will be raked according to:
Rake per game
(% of all bets) | Minimum Rake | Maximum Rake |
| 3% |
$0.01 |
$1.00 |
|
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